Remote Implementation facilitates timely expansion for Watch Gang
Watch Gang is a fast-growing e-commerce retailer specializing in luxury and collectible watches, servicing B2C markets. As the company scaled, they encountered persistent challenges with their third-party logistics (3PL) provider, including fulfillment issues that impacted their ability to meet customer expectations. Realizing they needed more control over their operations, Watch Gang decided to implement a warehouse management system (WMS) to bring their fulfillment processes in-house and gain better operational efficiency.
SnapFulfil’s Remote Implementation (RI) program provided the tailored virtual support Watch Gang needed during the height of the COVID-19 pandemic. Despite the restrictions on in-person interactions, SnapFulfil’s RI program allowed the company to seamlessly implement the WMS remotely, without any disruption to their operations. The flexible, customer-focused approach was crucial as Watch Gang also transitioned to a new headquarters. With SnapFulfil’s WMS now in place, they have seen improvements in inventory accuracy, faster order processing, and better control over their entire fulfillment process, empowering them to meet the demands of their growing customer base while scaling their business efficiently.
After remotely implementing the SnapFulfil WMS, Watch Gang has:
- Optimized order processing procedures
- Increased incremental order volume
- Maximized productivity