PetFlow uses SnapFulfil Cloud WMS to compete with the big dogs
PetFlow is a subscription commerce retailer dedicated to delivering nearly 300 brands of premium pet food, treats, and other essential pet products directly to customers' doorsteps, offering both one-off purchases and convenient auto-delivery subscriptions. Known for prioritizing quality and customer satisfaction, PetFlow has become a trusted source for pet owners seeking reliability and variety.
However, when the company experienced a surge in growth, its third-party logistics (3PL) partner struggled to scale operations quickly enough, leading to delays, inventory issues, and declining customer service levels. To regain control, PetFlow realized it needed a robust warehouse management system that could handle rapid order volume increases, ensure inventory accuracy, and enhance operational efficiency. By bringing logistics operations in-house with a flexible WMS solution, PetFlow aimed to improve service standards, maintain timely deliveries, and strengthen customer loyalty amidst its ongoing expansion.
After implementing SnapFulfil's best-of-breed WMS, PetFlow has:
- More than doubled active SKUs
- Successfully positioned themselves as direct competitors to Chewy.com and Amazon's pet e-commerce site Wag
- Significantly improved inventory management and replenishment
- Achieved and are maintaining a high level of customer service through workflow prioritization